PRIVACY POLICY

Effective Date: 14 January 2026
Last Updated: 27 October 2026

1. Introduction

SamvadTech Global Private Limited (“SamvadTech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, samvadtech.com, contact us, submit an enquiry, or interact with our website and services.

Our services may include SMS, Rich Communication Services (RCS), WhatsApp Business solutions, Communication Platform as a Service (CPaaS), APIs, AI-powered chatbots, digital marketing, content creation, search engine optimization, website and application development, and related technology solutions.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will seek your consent in accordance with applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

2.1 Personal and Contact Information

When you contact us or submit an enquiry, we may collect:

Full name
Business email address
Telephone or mobile number
Company or organization name
Job title or professional designation
Information included in your enquiry or message

Please avoid submitting sensitive personal information unless it is necessary and we have an appropriate lawful basis to process it.

2.2 Business and Service Information

If you enquire about or use our services, we may process relevant business information, such as service requirements, project specifications, technical queries, communication preferences, and information necessary to prepare proposals or deliver contracted services.

2.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on our hosting configuration and the tools we use. This may include:

Internet Protocol (IP) address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or page
Website performance, error, and security logs

2.4 Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, improve performance, understand visitor activity, and support security.

Non-essential cookies or tracking technologies will be used in accordance with applicable consent requirements.

You can manage available cookie preferences through our website’s cookie controls, if provided, or through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use personal information for the following purposes:

To respond to enquiries and requests for information.
To communicate with prospective and existing clients.
To prepare quotations, proposals, and service agreements.
To provide, manage, and support our services.
To improve website functionality, user experience, and service quality.
To maintain website security and prevent fraud, misuse, or unauthorized access.
To troubleshoot technical issues and investigate service-related concerns.
To comply with legal obligations and respond to lawful requests.
To manage business operations, records, and customer relationships.
To send relevant business updates or marketing communications where legally permitted.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or appropriately authorized.

4. Legal Grounds for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following, as appropriate:

Your consent.
Steps necessary to respond to your request or enter into a contract.
Performance of a contract or provision of requested services.
Compliance with legal or regulatory obligations.
Legitimate business purposes, where recognized by applicable law and subject to relevant safeguards.

The legal basis will depend on the nature of the information, the purpose of processing, and the law applicable to the particular activity.

5. Sharing and Disclosure of Information

We do not sell personal information to third parties as a business practice.

We may share information where necessary with the following categories of recipients:

5.1 Service Providers

We may engage hosting providers, email service providers, cloud infrastructure providers, analytics vendors, security providers, customer relationship management platforms, and other technology partners to support our operations.

These providers may process information on our behalf, subject to appropriate contractual arrangements and applicable law.

5.2 Communication and Technology Partners

Where relevant to a requested service, information may be shared with telecommunications operators, SMS and RCS providers, WhatsApp Business solution providers, API providers, and other communication or technology partners.

Only information reasonably necessary for the relevant service should be shared, subject to applicable law and contractual obligations.

5.3 Legal and Regulatory Authorities

We may disclose information where required by law, valid legal process, a competent authority, or where disclosure is reasonably necessary to protect our legal rights, prevent fraud, investigate security incidents, or protect individuals from harm.

5.4 Business Transfers

If SamvadTech undergoes a merger, acquisition, restructuring, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6. Third-Party Services and External Links

Our website may contain links to third-party websites, platforms, or services.

These third parties may operate under their own privacy policies and data handling practices. SamvadTech does not control the privacy practices of external websites that we do not operate.

We encourage visitors to review the privacy policies of third-party services before submitting personal information to them.

7. International Data Transfers

Because SamvadTech may work with international clients and technology providers, personal information may be processed or transferred across national borders where necessary for legitimate business operations or service delivery.

Any such transfer will be subject to applicable data protection laws, relevant restrictions, and safeguards where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable contractual requirements, and legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the nature of the information and the services involved, these measures may include access controls, authentication procedures, security monitoring, restricted permissions, and appropriate service-provider safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on your location and the laws applicable to your personal information, you may have certain rights, which can include:

Requesting access to personal information held about you.
Requesting correction or updating of inaccurate information.
Requesting deletion or erasure where legally applicable.
Withdrawing consent where processing is based on consent.
Objecting to or restricting certain processing activities where such rights are provided by law.
Requesting information about relevant data processing or disclosures where legally required.
Filing a complaint with the appropriate authority where available.
Exercising any additional rights provided under applicable data protection legislation.

Requests will be assessed in accordance with applicable law. We may need to verify your identity before acting on a request, and certain legal exceptions or retention obligations may apply.

To exercise a privacy right, please contact us using the details provided in Section 15.

11. Children’s Privacy

Our website and business services are intended primarily for business users and a general audience, rather than specifically for children.

We do not knowingly seek to collect children’s personal information in violation of applicable law. Where parental consent or additional safeguards are legally required, we will take appropriate steps as applicable.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess the matter and take appropriate action.

12. Marketing Communications

We may send business updates, service information, or promotional communications where permitted by applicable law.

Where consent is required, we will obtain it before sending the relevant communications.

You may opt out of marketing emails by using the unsubscribe mechanism provided in the message, where available, or by contacting us directly.

Opting out of marketing communications will not necessarily stop essential service-related messages, legal notices, or communications required to fulfil an existing agreement.

13. Messaging Services and Client Data

Where SamvadTech provides SMS, RCS, WhatsApp Business, CPaaS, APIs, chatbot, or related communication services, the information processed may depend on the service configuration and the instructions provided by the client.

Such information may include sender details, recipient contact information, message content, delivery reports, timestamps, technical identifiers, usage records, and troubleshooting information.

Depending on the specific arrangement, SamvadTech may process this information to route communications, provide delivery reporting, troubleshoot technical issues, monitor service performance, prevent abuse, and fulfil contractual or legal obligations.

Clients are responsible for ensuring that they have the necessary rights, permissions, lawful basis, and authorizations to submit and use personal information through our services.

The respective responsibilities of SamvadTech and its clients, including whether either party acts as a data controller, data fiduciary, processor, or another legally recognized role, will depend on the actual processing activities and applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, service providers, or legal requirements.

The latest version will be published on this page, together with the updated “Last Updated” date.

Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to remain informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about the handling of your personal information, you may contact us using the following details.

Company Name: SamvadTech Global Private Limited

Website: https://samvadtech.com

Email: contact@samvadtech.com

Head Office Address:

54/3, I Floor, K R Road, Basavanagudi, Bangalore South, Karnataka 560004, India.

Please include sufficient information about your request so that we can understand and respond to it. Do not send passwords, API secrets, or other sensitive authentication credentials in your request.