TERMS AND CONDITIONS

Effective Date: 14 January 2026
Last Updated: 27 October 2026

1. Introduction

Welcome to SamvadTech Global Private Limited (“SamvadTech,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, samvadtech.com, and any information, features, products, or services made available through it.

SamvadTech provides digital communication, technology, marketing, and business solutions, which may include SMS, Rich Communication Services (RCS), WhatsApp Business solutions, Communication Platform as a Service (CPaaS), application programming interfaces (APIs), AI-powered chatbots, voice and messaging services, digital marketing, content creation, search engine optimization, website and application development, branding, and related services.

By accessing or using our website, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with these terms, please discontinue your use of the website.

2. Eligibility and Acceptance

By using this website, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
If you are accessing the website on behalf of a company or organization, you are authorized to represent that entity.
You will use the website and our services only for lawful purposes.
You will comply with these Terms and Conditions and all applicable laws and regulations.

3. Scope of Services

SamvadTech may offer technology, communication, marketing, consulting, development, and related business services to individuals, businesses, enterprises, and other eligible organizations.

The availability, features, pricing, delivery timelines, and scope of any service may vary depending on the relevant agreement, proposal, quotation, or service arrangement.

Unless expressly agreed in writing, information published on this website is provided for general informational and business purposes and does not constitute a binding offer to provide any particular service.

We reserve the right to modify, suspend, discontinue, or update any website content or service, subject to applicable law and any binding contractual commitments.

4. Acceptable Use

You agree not to use our website or services to:

Violate any applicable local, national, or international law or regulation.
Transmit fraudulent, deceptive, threatening, abusive, defamatory, or unlawful content.
Send unsolicited messages, spam, phishing communications, or unauthorized promotional campaigns.
Distribute malware, malicious code, or other harmful material.
Impersonate another person, business, or organization.
Attempt unauthorized access to our systems, servers, accounts, networks, or data.
Interfere with website security, availability, or normal operation.
Copy, scrape, harvest, or extract website data through unauthorized means.
Infringe intellectual property, privacy, publicity, or other legal rights.

We may investigate suspected violations and take reasonable action, including restricting website access or suspending relevant services where legally permitted.

5. Messaging and Communication Compliance

Where our services involve SMS, RCS, WhatsApp Business, email, voice, APIs, or other electronic communication channels, clients are responsible for ensuring that their use of these services complies with applicable laws, regulations, consent requirements, and platform policies.

Clients must:

Obtain valid consent or another lawful basis before initiating communications where required.
Maintain appropriate records of consent, opt-ins, and opt-outs.
Identify themselves accurately and avoid misleading recipients.
Respect unsubscribe requests, do-not-disturb preferences, and applicable suppression lists.
Use approved templates, sender identities, registrations, and routes where required.
Avoid unlawful, deceptive, fraudulent, prohibited, or unauthorized messaging.
Comply with applicable telecom regulations, anti-spam requirements, data protection laws, and third-party platform policies.

In India, applicable requirements may include regulations and directions issued by the Telecom Regulatory Authority of India (TRAI), relevant telecom operators, and other competent authorities. International services may be subject to additional country-specific requirements.

SamvadTech reserves the right to reject, restrict, suspend, or discontinue messaging activity that we reasonably believe violates applicable law, platform rules, network requirements, or these Terms.

6. Client Responsibilities

Clients using our services are responsible for the accuracy, legality, and appropriateness of the information, content, data, templates, contact lists, sender identities, and instructions they provide.

Clients must ensure they have the necessary rights, permissions, licenses, and authorizations to use and share such materials.

Clients are also responsible for safeguarding their login credentials, API keys, passwords, access tokens, and other authentication details, and for notifying us promptly of suspected unauthorized access.

Unless otherwise agreed in writing, clients remain responsible for their own products, promotional claims, customer relationships, campaign decisions, and communications sent through our services.

7. Accounts and Security

Certain services may require registration, account creation, verification, or the provision of business information.

You agree to provide accurate and current information and to update it when necessary.

You must not share account access with unauthorized persons or use another person’s credentials without permission.

We may restrict or suspend accounts when reasonably necessary to protect our systems, investigate suspected abuse, comply with legal obligations, or enforce these terms.

8. Fees, Payments, and Commercial Terms

Where services are provided on a paid basis, the applicable fees, billing cycles, taxes, payment deadlines, usage limits, credit arrangements, and other commercial conditions will be specified in the relevant quotation, proposal, order form, invoice, or service agreement.

Unless expressly agreed otherwise in writing:

Prices and estimates may be revised before a binding commercial agreement is accepted.
Applicable taxes and statutory charges may be payable in addition to quoted fees.
Usage-based services may be charged according to recorded consumption and the agreed rate structure.
Delayed or unpaid amounts may result in service restrictions or suspension, subject to the applicable agreement and law.
Refunds, credits, cancellations, and termination charges will be governed by the relevant commercial agreement and applicable law.

Nothing in this section excludes any refund or other remedy that is mandatory under applicable law.

9. Third-Party Platforms and Providers

Our services may depend on third-party platforms, telecommunications operators, messaging providers, cloud infrastructure, software vendors, payment providers, or other external services.

Such third parties may have their own terms, privacy policies, service restrictions, technical requirements, and pricing structures.

SamvadTech does not control all third-party systems and cannot guarantee their continuous availability, performance, approval decisions, or uninterrupted operation.

Where permitted by law, we are not responsible for disruptions, policy changes, delivery failures, or actions attributable to third-party providers beyond our reasonable control. This does not exclude liability for matters for which we remain responsible under applicable law or an applicable agreement.

10. Intellectual Property Rights

Unless otherwise stated, the content and materials available on this website, including text, branding, logos, graphics, designs, layouts, illustrations, and other original materials, are owned by or licensed to SamvadTech Global Private Limited.

You may view and use website content for personal or legitimate business reference purposes.

You must not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from our protected materials without prior written permission, except where permitted by applicable law.

The names, logos, trademarks, and other intellectual property of third parties remain the property of their respective owners.

Ownership and licensing of client deliverables, custom software, campaign assets, source code, and other project materials will be determined by the applicable written agreement.

11. Confidentiality

Where you share confidential business information with SamvadTech, both parties should take reasonable measures to protect that information from unauthorized access, use, or disclosure.

Any specific confidentiality obligations, permitted disclosures, exceptions, and retention requirements will be governed by the relevant non-disclosure agreement, service agreement, or applicable law.

Information that is publicly available, independently developed, or lawfully received from another source without confidentiality restrictions may not qualify as confidential information.

12. Privacy and Data Protection

Your use of our website and services may involve the collection or processing of personal or business information.

Our handling of personal data is described in our Privacy Policy, where available. We aim to process personal information in accordance with applicable data protection and privacy laws.

Depending on the service arrangement, SamvadTech and its clients may have different responsibilities regarding data collection, processing, storage, security, consent, and disclosure.

Clients are responsible for ensuring that the personal data and contact information they submit or process through our services have been collected and are used lawfully.

Please refer to our Privacy Policy for additional information about our data practices.

13. Website Availability and Accuracy

We aim to maintain accurate, useful, and up-to-date website content. However, we do not guarantee that all information will always be complete, current, error-free, or available without interruption.

Website content may be updated, corrected, or removed without prior notice.

We may temporarily restrict access for maintenance, security updates, technical improvements, or circumstances beyond our reasonable control.

Any service-level commitments or availability guarantees must be expressly stated in the relevant written service agreement.

14. Disclaimers

To the extent permitted by applicable law, this website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee that website access will always be uninterrupted, that every technical issue will be resolved immediately, or that the website will be free from all errors or harmful components.

Descriptions of technologies, potential benefits, case studies, expected outcomes, or business opportunities are informational and do not constitute guarantees of specific commercial, financial, technical, marketing, or delivery results.

Specific service warranties, if any, will be governed by the applicable written agreement.

Nothing in these Terms excludes a warranty, right, or remedy that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, SamvadTech Global Private Limited shall not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of, or inability to use, the website, including loss of anticipated profits, business opportunities, or data, where such exclusion is legally permissible.

Our liability for any particular paid service will be determined by the applicable service agreement and applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

Nothing in this section affects statutory rights or remedies that cannot be waived under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of third-party rights.

Any indemnification obligation will apply only to the extent attributable to the relevant person’s acts, omissions, or breach, and will be subject to applicable law and any binding agreement between the parties.

17. Suspension and Termination

We may suspend or terminate your access to the website or relevant services where reasonably necessary because of a material breach of these Terms, unlawful activity, security concerns, non-payment under an applicable agreement, or a legal or regulatory requirement.

Where reasonably practicable and legally permitted, we may provide notice and an opportunity to address the issue before suspension or termination.

Termination of a paid service will be governed by the applicable service agreement, including any outstanding payment, data handling, transition, and termination obligations.

18. Links to External Websites

Our website may contain links to third-party websites, tools, or services for convenience and reference.

These links do not necessarily represent an endorsement of the linked website or its content.

SamvadTech is not responsible for the content, security, privacy practices, availability, or terms of external websites that we do not control. You should review the relevant third-party terms and privacy policies before using those websites.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The revised version will be published on this page with an updated “Last Updated” date.

Changes will take effect from the date specified in the revised terms or as otherwise required by applicable law. Where legally required, we will provide appropriate notice or obtain consent.

Your continued use of the website after an update does not override any consent requirement or other protection provided by applicable law.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India, without prejudice to any mandatory legal protections that apply to you.

Subject to applicable law, the courts of competent jurisdiction in Bengaluru, Karnataka, India, shall have jurisdiction over disputes arising out of or in connection with these Terms.

Nothing in this section prevents a party from exercising any mandatory statutory right or seeking relief before a forum that has jurisdiction under applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary, where legally possible.

The remaining provisions shall continue in effect to the extent they remain valid and enforceable.

22. Entire Agreement

These Terms govern general access to and use of the website.

For separately contracted services, these Terms should be read together with the applicable service agreement, proposal, order form, data processing agreement, or other written contractual document.

If a conflict arises between these Terms and a separately signed agreement, the terms of that agreement will prevail to the extent specified in it and permitted by applicable law.

23. Contact Information

For questions, clarifications, or concerns regarding these Terms and Conditions, please contact us using the details below.

Company Name: SamvadTech Global Private Limited

Website: https://samvadtech.com

Email: contact@samvadtech.com

Head Office Address:

54/3, I Floor, K R Road, Basavanagudi, Bangalore South, Karnataka 560004, India.